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HandsFreeUSA Privacy Policy

Privacy Notice
HandsfreeUSA.com is owned operated and made available by Handsfree America. HandsfreeUSA.com is committed to respecting your online privacy and recognizes your need for appropriate protection and management of any personally identifiable information or Personal Information you share with us. HandsfreeUSA.com has established this Online Privacy Notice so that you can understand the care with which we intend to treat your Personal Information.

Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address, an e-mail address or other contact information, whether at work or at home. In general, you can visit HandsfreeUSA.com web pages without telling us who you are or revealing any Personal Information about yourself.

If you choose to provide us with your Personal Information on the web, we may transfer that Information, within HandsfreeUSA.com and affiliated companies only.

HandsfreeUSA.com strives to comply with all applicable laws that are designed to protect your privacy. Although legal requirements may vary from state to state, HandsfreeUSA.com intends to adhere to the principles set forth in this Online Privacy Notice.

Cookies and Other Tracking Technologies
Some of our web pages utilize 'cookies' and other tracking technologies. A 'cookie' is a small text file that may be used, for example, to collect information about web site activity. Some cookies and other technologies may serve to recall Personal Information previously indicated by a web user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie or you may choose to block cookies with your browser.

Tracking technologies may record information such as Internet domain and host names; Internet protocol IP addresses; browser software and operating system types; clickstream patterns; and dates and times that our site is accessed. Our use of cookies and other tracking technologies allows us to improve our web site and your web experience. We may also analyze information that does not contain Personal Information for trends and statistics.

We intend to take reasonable and appropriate steps to protect the Personal Information that you share with us from unauthorized access or disclosure.

Your Consent
By using this web site, you consent to the terms of our Online Privacy Policy and to HandsfreeUSA.com's processing of Personal Information for the purposes given above as well as those explained where HandsfreeUSA.com collects Personal Information on the web. Should the Online Privacy Policy change, we intend to take every reasonable step to ensure that these changes are brought to your attention by posting all changes prominently on our web site for a reasonable period of time.

If you have any comments or questions regarding our Online Privacy Notice, please contact us. While we cannot guarantee privacy “perfection”, we will address issues on a case-by-case basis to the best of our abilities so as to come to a quick and satisfactory resolution.

Shipping Policy

HandsFreeUSA Shipping Policy

Ordering and Shipping Information

In most cases, your order will ship within 1-2 days. Our standard shipping carrier is FedEx although other shipping services are available through UPS or Postal Service Priority Mail. These services are offered at the discounted rates available to HFA. If you would like us to ship your order via a different method or a different carrier then please include instructions in the comments section on the check-out page or email us directly at ordering@handsfreeusa.com.

Ordering Deadlines
• HandsfreeUSA.com processes orders Monday through Friday. Orders placed after 3:00p.m. Friday, EST, or on Saturday or Sunday will be processed the following Monday.
• Saturday delivery: Overnight delivery for orders placed on Friday to be delivered on Saturday will require an extra charge (additional $10 added to overnight charge). Otherwise, the order will arrive on Monday. Next-day air charges will apply.
• Cut-off time for next-day shipping: More than 90% of orders are shipped the same day they're received. Orders placed before 3:00 p.m. Eastern Time (12:00 p.m. Pacific) will be processed the same day pending credit approval. In most cases, your order should arrive within 3-5 business days. Orders placed after 3:00 p.m. ET (12:00 p.m. Pacific) will not be processed until the following business day.

International and territory shipments
International shipments are accepted on an order by order basis. Please note that the customer is responsible for all customs and duty charges. Our standard shipping method is FedEx International Economy although other shipping services are available through UPS or Postal Service Priority International. These services are offered at the discounted rates available to HFA. If you would like us to ship your order via a different method or a different carrier then please include instructions in the comments section on the check-out page or email us directly at ordering@handsfreeusa.com.

*Note: Our products have not been tested for use outside of the United States. Due to government restrictions, licensing/certification requirements, and telephone network compatibility issues many of our products may not be compatible with the telephone equipment and electrical requirements of other countries.

Tracking packages
Please e-mail ordering@handsfreeusa.com for information on your shipments.

Return Policy

HandsFreeUSA Return Policy

Returns
We hope you are completely satisfied with your purchase. Please call 866-942-4321 with any problems or questions. HandsfreeUSA Technical Support Specialists will do everything possible to help you. To return a product for exchange, company credit, or refund, call us or email at ordering@handsfreeusa.com within 30 days of the invoice date to receive a return authorization number (RMA#).

Indicate your preference for exchange, company credit, or refund. Credit card refunds may be made only to the same card used for the original purchase. Please note: refund processing can take up to 4 weeks.

Repack the item in its original carton, with all manuals and other materials. The item must still be in new unused condition or the RMA return may be rejected and sent back to you. The return authorization number (RMA#) must be clearly marked on the label and inside the box. The returned item must be received at the HandsfreeUSA warehouse in San Diego within 2 weeks for the return authorization to be valid. Returns received with invalid, expired, or no return authorization number on the label will be refused and returned to you. Please note: HandsfreeUSA reserves the right to charge a minimum 15% restocking fee for returned items. Liability for lost or damaged items belongs to the customer. Shipping costs are not refundable. No returns after 30 days.

HandsfreeUSA recommends using a reputable shipping carrier capable of providing proof of delivery. The original invoiced shipping charges are not refundable. San Diego address for returns:

Handsfree America

619 S. Vulcan Ave.

Ste. 202

Encinitas, CA 92024

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